If you haven’t received an order confirmation email within 24 hours, please check your spam or junk folder. If it’s not there, contact our customer service at support@westendgirlsclub.com with your full name and order details, and we’ll look into it for you.

First, check your tracking number to see the status of your shipment. If the tracking information isn’t updating or if it’s been more than the estimated delivery time, please contact us at support@westendgirlsclub.com with your order number. We will work with the shipping carrier to resolve the issue.

We apologise for any inconvenience. If you've received the wrong item or something is missing from your order, please contact us immediately at support@westendgirlsclub.com. Include your order number, a description of the issue, and any relevant photos, and we will resolve it as quickly as possible.

If your item arrived damaged, please send us photos of the damage along with your order number to support@westendgirlsclub.com within 7 days of receiving your order. We will arrange for a replacement or a refund as per your preference.

If your order has not yet been shipped, you can request a cancellation or modification by contacting us at support@westendgirlsclub.com. Once the order has been shipped, we are unable to make any changes. You will have to speak with the shipping carrier directly.

All orders are shipped from our warehouse located in Gold Coast, Australia. We work with trusted couriers to ensure fast and secure deliveries to your doorstep.

Yes, we ship worldwide! Shipping costs and delivery times vary based on your location. You’ll see the applicable shipping options at checkout.

Shipping times vary depending on your location: Domestic Orders: 3-5 business days. International Orders: 7-14 business days. Please note that these are estimates and may vary due to factors beyond our control, such as customs processing or carrier delays.

Shipping costs are calculated based on your location and the weight of your order. You'll see the exact shipping fee at checkout before completing your purchase.

Once your order has shipped, we’ll send you an email with a tracking number. You can use this number to track your package on the courier’s website. If you don’t receive a tracking email, please check your spam/junk folder or contact us at support@westendgirlsclub.com

If your order has not yet been shipped, please contact us at support@westendgirlsclub.com with your order number and the correct shipping address. Once the order has shipped, we are unable to make changes.

For international orders, customs duties, taxes, and other fees may apply depending on your country’s regulations. These fees are the responsibility of the customer. Please check with your local customs office for more information before placing your order.

Sometimes shipping delays can occur due to reasons beyond our control, such as customs processing or weather conditions. If your order is delayed beyond the estimated delivery time, please contact us with your order number, and we’ll assist you in tracking the status of your shipment.

We are committed to providing high-quality products and ensuring that you’re satisfied with your purchase. However, we only offer refunds for items that are damaged or defective upon arrival. If you receive a damaged item, please contact us within 7 days of delivery at support@westendgirlsclub.com with your order number and photos of the damage. Our team will review the issue and process a store credit or replacement for you. Please note that all other purchases are final sale and not eligible for refunds. We encourage you to review our product descriptions and sizing information carefully before placing your order.